Delete your account

A 14-day window to change your mind

Deletion happens in two steps, so you don’t end up regretting a decision made in the heat of the moment.

When you confirm deletion, your account is immediately deactivated and hidden from everyone else — but it is not yet deleted. If you sign back in within 14 days, your account is fully restored, as if nothing happened. If you haven’t signed in after 14 days, final deletion begins automatically and can no longer be undone.

What is deleted, anonymised and kept

What is deleted

Your profile, your photos and other media, your verification (including the verification selfie), your introductions, connections and one-to-one conversations, your event registrations and community memberships, your notifications and push registration — as well as the corresponding data held by our external providers, including your account with our chat provider, your coach conversations and your record with our subscription provider.

You can also have the verification selfie deleted without deleting your account: withdraw your consent to selfie verification in the app under ⋯ → “Trust & Privacy” (“Withdraw”).

If you provided a publicly displayed testimonial, it is always deleted along with your account.

What is anonymised

Messages you sent in groups, threads and shared events remain in place — but without you: the sender is shown as “Deleted user” from then on. We don’t delete them, because doing so would tear holes in other people’s conversations. If you hosted an event that has already taken place, it remains for the attendees with you as an anonymous host; events you haven’t hosted yet are cancelled instead, and registered attendees are notified. Reports you submitted are anonymised.

What is kept temporarily — and why

For the safety of other users and because of our legal obligations, we keep some data for a limited period after deletion:

Data	Period
A minimised, pseudonymised extract of any violation/safety history. It is used solely to detect a repeat pattern if the same person creates a new account — it does not block a new account, and it is not visible to anyone outside our internal safety work.	up to 12 months
A pseudonymised identifier so a block survives. It contains no names and is used solely to restore an existing block.	12 months
A pseudonymised log of the deletion itself (when, which steps), as part of our accountability obligations.	up to 24 months
Reports about content (including the reported text).	180 days
Evidence in an open safety or report case you are party to.	until the case is closed, plus up to 90 days
Consent records, in pseudonymised form.	for as long as we may be asked to produce them
Purchase records and accounting documents.	in line with statutory retention periods
Crash and diagnostic data.	per the respective service’s periods, at most 12 months

With our partners. We delete your account with our chat provider immediately, but your message history with them only expires once their own retention period ends — not at the moment of deletion. Brief, aggregated visit and usage statistics in which you are no longer identifiable may likewise persist for a short period after deletion.

Subscriptions. If you have a subscription, you must cancel it yourself in the App Store or Google Play. We cannot do it for you, and it does not stop just because the account goes away.

Your data before deletion

If you want a copy of your data, download it before you delete your account: in the app under ⋯ → “Trust & Privacy” → “Your data” → “Download my data”. Read more under Your data.

If you want specific messages gone entirely, do it before the deletion (remove or recall the message) — afterwards your messages are only anonymised.

Contact

Questions about deletion and your data: privacy@zofound.com. How we otherwise process your data is set out in our privacy policy.